Booking Reservation Cancellation Rescheduling Reshoot Policies

Family holding hands walking on the sands of Secret Beach, KoOlina Oahu Hawaii

Booking Reservation Cancellation Rescheduling Reshoot Policies:

Booking Procedures:-

Session Bookings are First-Come-First-Serve.
A nonrefundable deposit is required to Book and Secure all Session dates- the remaining balance is due at the end of the photo session.
Payment for your session is by cash or via online payment method.
Photo Session Reservation Dates are held for 24 hours from the time we send out the agreement.
You will receive a reply to your Inquiry within one day.
Once the photo session details are ironed out, you will receive an email with an attached Agreement based on the Service you are Booking.
All prices are subject to change without notice.
Please call for the latest prices.
We do have a Travel Fee for certain locations on Oahu, including all of the North shore, all of the eastern shore, and some south shore locations.
Package Prices do not include Shipping and Handling.
Electronic Service ( Image files electronically delivered by Dropbox ) is $75.

Booking and Reservation Policy:-

The deposit portion is not refundable and is applied to the package.
It is to secure the session time/date and cover the cost of Credit Card and Administration Fees.
If it is raining, we would either wait or relocate.
If it were raining during your entire visit and we could not do the session or reschedule, then a portion of the deposit would be refundable.

Grace Period:-

Photo Session runs on time, and I do not have a grace period If one is late.
If one is extremely late, I offer a $50—late Fee.
If the schedule permits, we can add some time to make up for the lost time.

Cancellation or Rescheduling Policy:-

A MINIMUM NOTICE OF 72 HOURS IS REQUIRED FOR THE CANCELLATION OR RESCHEDULING OF YOUR SESSION.
If a cancellation notice is received within less than 72 hours, then the full amount of the session will be due.
If a reschedule date is available, a $50. reschedule fee would apply.

Group Business Headshot Policy:-

Cancellation and Rescheduling Policies apply.
No Refunds for individuals who are a no shows or sick on the day of the Group photo session.
Rescheduling individuals will depend on my work schedule.
There will be additional sitting and set-up fees for the rescheduled photo session.
The fee will depend on how many individuals need to be rescheduled. see rates

Re-Shoot Policy:-

I cannot offer re-shoots due to dissatisfaction with clothing, facial expressions, hair, or other items beyond our control.
In the event that you would like to schedule another shoot due to one of the above.
Re-shoots must be scheduled and completed within two weeks from the initial session.

Corona Virus Booking Cancellation Reschedule Policy:-

Presently the State of Hawaii has some Travelers requirements for visitors to Hawaii.
If the restrictions are increased, I will offer Social Distancing Photoshoots - These are my regular photo sessions but with new social distancing regulations. I will begin to offer regular photo sessions again once my movement restrictions are lifted.
If you are still planning to visit Hawaii and have booked a session date and time, we can leave everything the same.
My standard cancellation policy is that the deposit is nonrefundable.
If you are canceling your travels to Hawaii due to the Corona Virus, I will hold your deposit for a session in the future. (Up to 2 years from the original photo session date)
Once you know your new travel dates, we can reschedule your session.
Some of my scheduled clients have moved their photo session to a later date in the summer or fall, and we applied the deposit to it, and I waived the rescheduling fee.
If you are unsure when you will visit the islands and would like to reserve a photo session, it will be best to wait until you are sure you will be traveling.